REFUND POLICY:
At Oham Shoham Ayurveda, we strive to provide you with a seamless and satisfying shopping experience. We understand that occasionally, you may need to seek a refund for a purchase. Our refund policy is designed to be fair and transparent, ensuring your satisfaction and confidence in our products and services.
If the order has been cancelled, refund will reflect in your bank account within 7-10 days. Please note that certain banks take longer than this period for amount to reflect in your account. If you are sending back a damaged product, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 7-10 days.
RETURNS POLICY:
Given that we are dealing with Ayurvedic products, our company follows a no-return or exchange policy. We will only allow exchanges or returns if the product is damaged, empty, or has wrong/ missing items at the time of delivery. Customers must share an unboxing video, a packaging defect video, as well as pictures of the damaged product or any item in question. For damaged/ wrong/ missing product-related redressals, please contact our customer service at ohamshohamayurvedaindia@gmail.com or call us at 8511266811 within 48 hours of the product being delivered. Each of these orders will be dealt with on an individual and case-by-case basis. Please do not send your purchase back to the manufacturer and ensure to provide the receipt number for speedy damaged product redressal.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We understand that timely and reliable shipping is essential for your shopping experience. Once you place an order, our team will process it within 3-4 business days. You will receive a confirmation email with tracking information once your order is shipped. If you still have issues with shipping, please email us at ohamshohamayurvedaindia@gmail.com or call customer care at 8511266811 , we would be more than happy to help!
To return your product, you should mail your product to: D-128 BEHIND GANGA SHOWROOM RATNAPURI SOCIETY SURAT 394180.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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